The "Ice and Fire" program

1. Who are we? Normative base. Goals
2. What data do we collect about you?
3. Why do we process your personal data?
4. How will we inform you about changes to the Policy?
5. Your rights
6. Marketing emails
7. Who do we disclose your data to?
8. International transfers
9. Where and for how long do we store your data?
10. Technical and organizational measures and safety of processing ● 11. Links to Third Party Sites
12. Principles of personal data processing
13. Identification and contact details
14. Data Protection Authority
15. Cookie Policy

1.Who are we? Normative base. Goals

1.1. DRAGOMIRNA Ltd (hereinafter referred to in this Policy as "Dragomirna", "we", "us" or "our") is the data controller responsible for your personal data, with its registered office at 36 st. P. Rares, apt. 38, Chisinau, Republic of Moldova. We provide services in accordance with the Terms of Use. Our contact details can be found in section 14.


1.2. When processing personal data, within the organization, the principles set forth in international acts are applied, such as: "Universal Declaration of Human Rights", "Convention for the Protection of Human Rights and Fundamental Freedoms", "Convention for the Protection of Individuals with regard to Automatic Processing of Personal Data", "Directive 95/46 / EC of the European Parliament and of the Council of the European Union on the protection of the rights of individuals with regard to the processing of personal data and on the free movement of such data", as well as national ones, such as: "The Constitution of the Republic of Moldova", "Law on the protection of personal data ", "Law on Access to Information", "Requirements for ensuring the security of personal data regarding their processing in personal data information systems, approved by Government Decree No. 1123 of December 14, 2010", "Regulation on the Register of Personal Data Operator, approved by Government Decree No. 296 dated May 15, 2012" and other relevant legislative/regulatory acts.

1.3. The main objectives of the Policy are the availability, integrity and confidentiality of all information, including personal data processed by the company both manually and automatically. Security is an integral component of the optimal operation of IT processes within a company. The basis for adequate IT security is compliance with this Policy. This includes requirements and rules for the protection of information, including personal data, IT systems and processes from natural influences, human and technical errors, as well as from deliberate actions that may cause material or non-material damage or that may lead to violations of the law. Given that IT security cannot be guaranteed solely through technical systems, this Policy also covers organizational, legal and other issues.

2.What data do we collect about you?

2.1.1 Data provided by direct interaction

Registration and other account information

When you register to use our Services, we may collect the following information about you:

● When leaving a request on the site, you will need to send an e-mail address;

● If you leave a request on the site using your mobile phone number: we collect your mobile phone number.

While using our Services, you may provide us with the following additional personal data:

● Your name;

● Mobile phone number;

● Your credit card details (if you wish to purchase our services for a fee), as defined in the Terms of Use

Recording phone calls by our Guest Support staff.

When you call or choose to call one of our Guest Services representatives or other services, we will record the conversation with your explicit consent to improve your customer experience.

2.1.2 Information we collect automatically when you use our Services

When you interact with our site or use our Services, we automatically collect the following information about you:

Device Information


We collect information about devices, such as operating system version, unique identifiers. For example, the name of the mobile network you are using.

Client Data and Authentication

Technical details, including the device's IP address, time zone, and operating system. We will also store your authentication details (date of registration, date of last password change, date of last successful authentication), your browser type and version.

Browsing history data

We collect information about your activity on our site, including the web pages from which you accessed our Platform, the date and time of each visit, the search queries you performed, the banner ads or content you clicked on, your interaction with these types of advertising, the duration of your visit and the order in which you view the content of our Platform.

Cookies and similar technologies

We use cookies to manage user sessions, store language preferences and provide you with relevant advertising. Cookies are small text files that are transferred by a web server to your device's hard drive. Cookies can be used to collect data and record your visit time, browsing history, your preferences and username. You can set your browser not to store all or some cookies, or to warn you when websites set or access cookies. If you disable or refuse cookies, please note that our Services/Platform may become partially unavailable or may not function properly. For more information about the cookies we use, please see our Cookie Policy.

3.Why do we process your personal data?

We will only use your personal data when permitted by law. Most often, we will use your personal data in the following cases:

● If we are required to perform a contract we are about to enter into or have entered into with you;

● If it is necessary for our legitimate interests to improve the Services and keep the site safe and secure;

● If we are required to comply with legal or regulatory obligations;

● If you give us your explicit consent (eg in the case of audio recordings).

In certain circumstances, we may process your personal data based on your consent. If we do this, we will inform you of the purpose and category of personal data we process when we ask for your consent.

The following describes how we use your personal data and what legal bases we rely on. Where appropriate, we have also determined what our legitimate interests are.

3.1 To provide access and provide Services through our website

We will use your email address and mobile phone number (via SMS) to provide you with offers and recommendations about our services that may be of interest to you.

We will process the above information for the proper performance of our contract with you and based on our legitimate interest in conducting marketing activities to provide you with Services that may be of interest to you.

3.2 To improve your experience on the site


I. We use click data:

● for more relevant search results when using our Services.

● To determine how you navigate the site and how much time you spend doing so, in order to understand your interests based on this data and improve our Services. For example, we may: suggest certain content based on the content you have accessed.

II. Through your registration data, which includes your email address and phone number, we identify the various devices (eg personal computers, mobile phones, tablets) through which you access the site. This allows us to associate your activity on the site with different devices and provide you with the appropriate experience, according to which device you use.

We process the above information based on our legitimate interests to improve your experience with our site and to properly perform the terms of the contract with you.

3.3 To provide you with a safe and secure website

I. We use your phone number and unique device identifiers to manage and secure the site (including troubleshooting, data analysis, testing, fraud prevention, system maintenance, support, reporting, and data hosting).

We process the above information for the proper performance of our contract with you, to improve our services and based on our legitimate interest in fraud prevention.

3.4 To provide you with a powerful customer service
II. We record your conversations with support representatives only with your explicit consent;

We process the personal data mentioned above in order to subsequently analyze your interactions with our customer service representatives (as applicable) and improve the quality of our guest service.

You may, at any time and free of charge, withdraw your consent by sending us a request using the contact details set out in point 14 below. All processing activities carried out prior to the withdrawal of consent remain unaffected.

4. How will we inform you about changes to the Policy?

We may make changes to this Policy from time to time. We will post changes to this page and notify you by email or through the website. If you do not agree with the conditions set forth in this document, do not use the banya.md website and the services provided through it.

5.Your rights

In certain circumstances, you have rights under data protection law.

If you would like to exercise any of the following rights, please contact us using the contact details.

The right to request access to your personal data (commonly referred to as "requesting access to the data subject"). This allows you to obtain a copy of the personal data we hold about you and to verify that we are lawfully processing it.

The right to request the correction of any data we hold about you. This allows you to correct any incomplete or inaccurate data we hold about you, although it may be necessary to verify the accuracy of new data you provide to us.


The right to demand restriction of the processing of your personal data. This allows you to ask us to suspend the processing of your personal data in the following cases: (a) if you wish to ascertain the accuracy of the data; (b) if we use the data unlawfully; (c) if you need to retain the data, even if we no longer need it and you need it for the establishment and filing of legal claims; (d) if you object to our use of your information and we need to be satisfied that there are compelling legal grounds for using it.

The right to request the deletion of your personal data. This allows you to ask us to delete or destroy your personal data unless there is a compelling reason to continue processing it. You also have the right to ask us to delete or destroy your personal data if you have successfully exercised your right to object to processing (see below), if we have processed your data unlawfully, or if we are required to delete your personal data in accordance with local law. Please note that we are legally required to retain your data for certain purposes. See section 9 for details.

The right to object to the processing of your personal data if we are based on legitimate interests (or the interests of third parties), but any circumstances in your particular situation lead you to object to the processing of data because you believe that this affects your rights and your fundamental freedom. You also have the right to object if we process your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds for processing your data that go beyond your rights and freedoms.

The right to demand the transfer of your personal data to you or third parties. We will provide you or third parties with your personal data in a commonly used structured format that can be read by a computer. Please note that this right only applies to automatically collected data that you initially gave us consent to use, or if we used the data to perform a contract with you.

The right to withdraw your consent to the processing of your personal data at any time. This does not affect the lawfulness of any data processing that we have already carried out based on the aforementioned consent.

Fees are generally not required and you will not need to pay to access your personal data or to exercise any other rights. However, we may charge a reasonable fee if your request is manifestly unfounded, repeated or exaggerated. Otherwise, under such circumstances, we may refuse to comply with your request.

Response Time: We aim to respond to all legitimate inquiries within one month. If your request is particularly complex or you have made multiple requests, it may take more than a month to provide a response. In this case, we will notify you and keep you informed.

In addition, you have the right to lodge a complaint with a data protection authority at any time. Contact details - centru@datepersonale.md, (022) 820 801, MD-2004, Republica Moldova, mun. Chisinau, 48 st. Serghei Lazo

However, before filing a complaint with a data protection authority, we are first of all ready to solve your problems. In this regard, please contact support.

6. Marketing emails

We will contact you via email, SMS, or application notification of the Services for other transactional communications related to our Services. Because we are required to provide you with these transactional communications, you cannot opt out of receiving them.

However, you can unsubscribe at any time by contacting us via our support service.


You may receive marketing communications from us if:
● you have requested such information from us;
● use our Site or Services
● provided us with your details when you entered a competition or registered for a promotion.

7.Who do we disclose your data to?

Personal data may be disclosed to the parties listed below, for the purposes previously set out in Section 3.

Third Party Service Providers. We partner with third party service providers who help us deliver certain aspects of the Services. Third party service providers may be located both inside and outside the Republic of Moldova.

To make payments on our platform, whether it is payment by card or payment by payment order, we use the services of commercial banks, payment processors authorized by us to perform these operations in accordance with the legislation of the Republic of Moldova. In this regard, when making payments for the purchase of services on our platform, we will transfer some of your personal data to a commercial bank for the purpose of processing payments and completing the corresponding transaction.

We conduct audits of third party service providers and ask them to respect the security of your personal data and treat it in accordance with the law. We do not allow your personal data to be used for our own purposes, we only process personal data for specific purposes and only in accordance with our instructions.

Criminal prosecution authorities, government agencies and others: We may disclose your personal data to criminal prosecution authorities, public authorities or governmental bodies and other relevant organizations as required by law or regulation. We may sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire or merge with other businesses. If there is a change in our company, the new owners may use your personal data in the same way as described in this Policy.

8.International transfers

When we transfer your personal data to a country outside the European Union, we ensure that the same degree of protection is provided by implementing at least one of the following safeguards:

● We will only transfer personal data to countries where the level of personal data protection is considered adequate by the European Commission. For more information see European Commission: Adequacy of the protection of personal data in non-EU countries.

● If we work with certain service providers, we may use special contracts approved by the European Commission, which will result in the protection of the personal data provided in accordance with EU regulations. For more information, see European Commission: Model contracts for the transfer of personal data to third countries.

● If we work with US service providers, we may transfer data to them if they are part of a Privacy Policy that requires them to provide appropriate protection for personal data transferred between Europe and the US. For more information see European Commission: EU-US Privacy Shield.


9.Where and for how long do we store your data?

The data that we collect about you will be stored and processed on secure servers both on the territory of the Republic of Moldova and abroad. This is done to provide users with the best experience, for example, to quickly create web pages or mobile applications.

We will retain your personal data for as long as necessary to fulfill the purposes we intended to collect it, including to satisfy any legal, accounting or reporting requirements.

In order to determine the necessary retention time for personal data, we consider the amount, nature and confidentiality of the data, the potential risk of harm caused by unauthorized use or disclosure of your personal data, the purposes for which we process your data, and the possibility of realizing these purposes by other means in accordance with applicable law. legal requirements.

10.Technical and organizational measures and safety of processing

All information we receive about you is stored on secure servers and we have taken appropriate technical and organizational measures to protect your personal data. We continually evaluate the security of the network and its compliance with our internal information security program, which is designed to: (a) protect your data from accidental or unlawful loss, access or disclosure; (b) to identify reasonably foreseeable security risks to our network, and (c) to mitigate security risks, including risk assessment and periodic testing. In addition, we ensure that all payment information is encrypted using SSL technology.

Please note that despite the measures we have taken to protect your data, the transmission of information over the Internet or other open networks is never completely secure and there is a risk that your personal data may be available to unauthorized third parties.

11. Links to Third Party Sites

Our platform may contain links to websites or third party applications. If you use one of these links, please note that each of these sites or applications will have their own privacy policy. We do not control these websites/apps and are not responsible for their policies. When you leave our Platform, we encourage you to read the privacy policy of each website you go to.

12.Principles of personal data processing

The processing of personal data is based on the following principles:
- lawfulness of the purposes and methods of processing personal data and good faith;

- compliance of the purposes of processing personal data with the purposes defined above and declared when collecting personal information;

- observance of the volume and nature of the processed personal data, methods of processing personal data in connection with the purpose of processing personal data;

- the reliability of personal data, the relevance and necessary scope of their processing, the inadmissibility of excessive processing in relation to the purposes of collecting personal data;

- legality of organizational and technical measures to ensure the security of personal data; - striving for continuous improvement of the personal data protection system.


13. Identification and contact details

For more information or to exercise your rights, please contact customer support by phone or email.

If you would like to contact us to request information regarding the processing of your personal data, you can send an email to:

DRAGOMIRNA Ltd.

Address: mun. Chisinau, 36 st. Petru Rares, app. 39
MD-2005
Settlement account no.: MD50ML000000022513094633
Branch "Centru" BC" Moldindconbank" SABIC: MOLDMD2X309 Fiscal code: 1022600034666

Administrator: Goncearova Eugenia
Tel: 069281212
E-mail: dragomirna.terme@gmail.com, Kaleamanova.ev@gmail.com

Schedule:

Monday: 10:00-23:00
Tuesday: 10:00-23:00
Wednesday: 10:00-23:00
Friday: 10:00-23:00
Saturday: 10:00-23:00
Sunday: 10:00-23:00
Sanitary day: Thursday (closed)
Customer support 09:00-23:00: +(373) 69 111 314 E-mail: go@banya.md

dragomirna.terme@gmail.com

14.Data Protection Authority

For data protection issues, you can contact your local authority, represented by the National Center for Personal Data Protection

Address: MD-2004, Republic of Moldova, mun. Chisinau, 48 st. Sergei Lazo Website: http://www.datepersonale.md/

15.Cookie policy

15.1.Our website uses cookies

The banya.md website uses cookies to improve the user experience of visitors and provide quality services tailored to the needs and interests of visitors. By visiting the banya.md website, you consent to the use of cookies in accordance with this Policy.


To navigate the site, you must enable cookies, if they were not previously enabled. If your browser is set to accept our cookies, we take into account this fact and that you agree to them.

Cookies can be disabled at any time by you in the settings menu of your web browser. However, we note that after disabling them, the site will not work with the same quality, and viewing certain content will become impossible. Disabling cookies does not guarantee the disappearance of advertising materials.

Our site may contain links to third party websites or applications, including those of our partners. Please note that these third party websites may use cookies. We do not control these third party websites and are not responsible for the cookies they set or access. If you click on one of these links or apps, please note that each site will have its own cookie policy. Therefore, please read the cookie policy of other sites or applications before using them.

15.2.What are cookies?

Cookies are small pieces of text for storing information in a web browser, created by the website you are visiting. With their help, the website remembers information about your visit, such as the selected settings, thereby simplifying the next visit to the site. When you visit the website, they are sent from our web server to your device (PC, laptop, smartphone or tablet) and stored in the Internet browser you are using. The cookies used can perform various functions.

Cookies contain information that links the user's browser to the site being visited. If the browser accesses the site again, it will be able to read the stored information and respond to certain user actions.

Cookies are not viruses or programs. They cannot install what you do not want to have on your device (computer, smartphone, tablet) or learn information from your device folders.

The information that cookies contain is usually encoded as a set of numbers and letters, which can only be correctly interpreted by the website that sets these cookies.

15.3. Does our Platform have third party cookies or plugins?

Third parties, such as ad networks and external service providers such as web traffic analytics, may use cookies, web beacons, software development kits (SDKs) or similar technologies to collect information about your visit to our Platform. This information is used to provide you with more relevant advertising on our platform or other online resource. We do not control the use of third party cookies, which are subject to the privacy/cookie policies of third parties.

Below is a list of third parties that we allow to install cookies or other technologies on your device.

Analytics partners:

To better understand how you use our cfqn, we work with different analytics partners. We allow analytics partners such as Google Analytics and Gemius to use cookies, SDKs and other related technologies.

Advertising networks:


The following ad networks may use targeting and advertising cookies to display content they think is most interesting to you and to measure the performance of such ads on our site: Google, Facebook.

Recipients/Categories of Recipients:

During the processing of data on the website, the data is transmitted to our company's specialized marketing/business intelligence department, to other technical service providers who have entered into contracts for order processing or technical support, in accordance with Art. 28 GDPR, before accessing the data, for assistance purposes, and to our advertising partners.

To improve the quality of our Services, we will occasionally share your information with analytics partners who help us analyze how data subjects use our site/service. We share your information in a non-identifiable form with them to monitor and report on campaign performance for our business partners and for internal company analysis. This information typically includes a cookie ID, referring URL, and browser and device information.

Upon request, we may disclose data to criminal prosecution authorities, state or governmental authorities and other relevant third parties in order to comply with legal or regulatory requirements. We may sell, transfer or merge parts of our business or assets. Alternatively, we may seek to acquire or merge with other businesses. If there has been a change in our company, the new owners may use your personal data in the same way as described in this Policy.

15.4 Retention period/Criteria for setting the storage time of cookies

Session cookies are deleted immediately after the browser is closed. Persistent cookies remain on your browser until you manually delete them.

15.5.What do we use cookies for? Purpose of processing/Legal basis for processing

Information that appears when using the page (the page on which the file was requested, the file name, the date and time of the request, the amount of data transferred, the access status, such as "Sending a file", "File not found", etc., a description of the used browser and IP address) are used by us for user guidance, statistical evaluation, tailoring our web pages to your needs, displaying advertisements on the page (displaying product information on the relevant buttons on this web page) and to protect against occasional requests to our web -offers. For this purpose, we use cookies with which we can monitor activity statistics on our web pages during a session. The data collected is not used to personally identify the visitor to this web page. User data stored in cookies is not centralized together with personal data. The legal basis for the legal basis for the storage and use of these data is Art. 6 couples (1) lit. (f) GDPR and Art. 5 couples (4) lit. (e) Law No. 133 of July 8, 2011 on the protection of personal data.

15.6 Site security and integrity

We use cookies to ensure the safe operation of the site, protect your account and your data.

For example: Cookies help us identify and apply additional security measures.

Advertising, statistics and measurement

We use cookies to serve ads to individuals who might be interested in the goods or services promoted through them, as well as to our advertising partners.

For example: Cookies help us, alone or with the help of partners, to serve ads to people who are interested in the product or service being promoted, what they searched for, bought or searched


for on our site. Also, cookies help limit the number of times a user sees ads so they don't always see the same ad.

We use cookies to measure the effectiveness of advertising campaigns carried out through the site

Cookies help us to serve ads and measure their performance on all browsers and devices used by an individual.

For example: Cookies help us prevent a large number of displays of one particular advertisement on the devices you use.

15.7 Services and site functionality
Cookies help us to create high-quality site functionality.

For example: Cookies help us store information about your search preferences so that the content displayed is more relevant, and information about browsing and interacting with site content.

15.8 Analytical data

Cookies help us collect the necessary information to understand how the site is used and to continuously improve it.

For example: Cookies help us learn how the site is used, analyze which of its services are most requested, at what time of the day the site is more or less navigable, the number of people who have visited the site, and to determine what needs to be improved.

15.9.What can you do to delete, disable or block cookies?

Your browser will usually tell you how to refuse, delete or block cookies. The links below provide information on the most commonly used browsers:

Google Chrome: https://support.google.com/

Internet Explorer: https://support.microsoft.com/en-in/help/17442/windows-internet-explorer- delete-manage-cookies

Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website- preferences

Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac Opera: https://help.opera.com/en/latest/

You can opt out of the use of third-party cookies by Google Analytics through your advertising settings: https://tools.google.com/dlpage/gaoptout

15.10.Contact details

For more information or to exercise your rights, please contact our support team 09:00-23:00 +37369 111-314

The site administration reserves the right to make changes and (or) additions to the content of this Policy caused by site changes. In this regard, we recommend that you check the availability of up- to-date information on our website.

1. Acceptance of the rules (Agreement) of use
2. Description of services
3. Conditions for visiting the Baths
4. Conditions for visiting the Baths
5. Booking conditions
6. Refund
7. Limitation of Liability
8. Statement of Tax Invoice
9. Compensation
10. Changes in the provision of services ● 11.Support
12. Identification and banking data
13. Working hours

1. Acceptance of the rules (agreement) for use

"Terms and Conditions of Use" constitutes the entire agreement between the User (or Guest) and Ltd. "DRAGOMIRNA", located at the address Chisinau, 36 st. Petru Rares, MD-2005, IDNO/fiscal code 1022600034666 (hereinafter Banya or banya.md), on the use of the site (electronic platform) banya.md.

The content and services offered on banya.md are accepted by you without changes in the terms of these "Rules". If you do not agree with the conditions set forth in this document, do not use the banya.md website and the services provided through it.

By placing an order or using the services on the banya.md website, you confirm that you accept our Terms and Conditions. We remind you that the "Terms and Conditions of Use" of the site are subject to change. Banya.md may change this document at any time by updating this page. We encourage you to visit this page from time to time to review the Terms and Conditions, as this document is legally binding on you.

These Rules have been developed in order to ensure safe and comfortable service for the Guests. These Rules are binding on all employees and guests of banya.md. All guests get acquainted with these Rules before the start of the provision of services. Using the services of banya.md means acceptance of these Rules in their entirety, without any exceptions. Banya.md has the right to refuse service to any guest who violates these Rules. These Rules are posted on information boards and on the website banya.md.

The updated conditions are considered valid from the date/date indicated by banya.md, but not earlier than 5 days from the date of notification of the changes. An exception can only be the provisions of the current legislation that have legal force and do not provide for a different solution.

By agreeing to the terms of this agreement concluded with banya.md, the Guest confirms that the site administration has the right to periodically send him e-mails or text messages with information or special offers.


Translation into English


Further use of the services offered through the site banya.md means your acceptance of any changes to this agreement. In case of disagreement between the Russian and Romanian versions of the website rules, the Romanian version shall prevail.

In accordance with Law No. 133/2011 on the protection of personal data, DRAGOMIRNA is obliged to use the personal data that the Guest provides about himself only with the necessary level of security and only for the specified purposes. By filling out the registration form on banya.md, the Guest declares that he expressly and unequivocally agrees that his personal data will be added to the Ltd. "DRAGOMIRNA" database and will be processed and used in the future. More information about the privacy policy can be found at the following link. (link to policy)

2. Description of services

The order of visiting the complex banya.md

2.1. The maximum number of guests in the "Big Bath" can be up to 10 persons at a time.

2.2. The maximum number of guests in the "Small bath" can be up to 6 persons at a time.

2.3. Booking confirmation is carried out only after making an advance payment in the amount of at least 50% of the total sauna rental.

2.4. The rental period starts from the moment of registration at the reception desk and ends according to the selected session.

2.5. The minimum booking time is 5 hours in the "Big Bath" and 3 hours in the "Small Bath", the session ends 10 minutes before the end of the booking time, as the Guest needs to take actions before the end of the procedures (check in a set of linen, change clothes, perform bath procedures) . If you are late for a session you have booked, the duration of your session may be reduced as an extension of time may cause delays in subsequent bookings.

2.6. The guest can extend the time of stay on the territory of the complex by notifying the administrator and paying for the next session, if the time of the next session is free and has no reservation.

2.7. Guests are required to leave the territory of the complex after the end of the session. For exceeding the time spent on the territory of the complex, an additional payment is made for each minute of stay in excess of the session time.

The last session and its extension is possible until 23:00 local time.

2.8. At the visiting a bath: visiting services, rental of goods, bath procedures, goods, drinks, are provided to guests for a fee according to the price list approved in the prescribed manner.

2.9. Outerwear is left in the cloakroom. It is not allowed to be in the complex in outerwear.

2.10. At the reception desk, the guest receives a bracelet from the locker, in which his personal belongings are stored during the visit to the bathhouse. The safety of things, valuables, documents and money left in the wardrobe and in other places on the territory of the bath is not guaranteed.

2.11. Visiting the bathhouse is possible with children over 7 years old. Children under the age of 18 visit the sauna accompanied by an adult. Responsibility for compliance with the Rules and the health of the child on the territory of the bath is the responsibility of the adult accompanying him.


2.12. There are 4 sun loungers in the recreation area of the "big bath". Guests undertake not to leave personal belongings (robes, towels, etc.) on sun loungers so that other guests can relax comfortably.

2.13. Payment for additional goods and additional services provided is made at the end of the visit, for the entire period of time spent in the Banya, immediately before leaving at the reception desk.

2.14. The Company provides guests with the following services at no additional charge:

– WI-FI;
– storage of things in the wardrobe;
- rental of bath accessories;
- bathrobe, towel, bath hat and slippers (which must be left in specially designed baskets after use);
- cosmetics for use on the territory of the complex.

2.15. In case of loss or damage to the property of the Company, the guest pays the cost of this property on the basis of the price list or accounting data of the Complex.

2.16. The Administration of the Bath is released from any liability or damage (direct or indirect) of any kind and nature, known or unknown, suspected or not, disclosed or not, arising in the "Guest-Guest" disputes

3. Conditions for visiting the Bath 3.1. To visit the Bath, the guest must:

- comply with these Rules;
- not have health restrictions for visiting the Bathhouse and all its locations.
- not have chronic diseases and other contraindications to visiting the Bathhouse, receiving the provided care services.
- bear full responsibility for their actions on the territory of the Bath.
- be aware of and take responsibility for the possible risks associated with increased temperature and humidity in the Baths.
- be healthy and not have external signs of illness (cough, runny nose, fever, rash, herpes) on the day of visiting the bath;
- keep cleanliness and order;
- observe silence when in the steam room, the area for soap procedures, procedures in rooms and massage rooms;
- comply with fire safety rules;
- to be on the territory of the complex according to the mode of operation;
- pay for all services and goods rendered in due time and in full.
- The administration has the right to refuse guests to visit the Baths without explaining the reason for the refusal.

3.2. It is forbidden:
- transfer to third parties or take the bracelet from the Bath;
– store explosive, toxic materials, weapons and other prohibited items in the locker; - rearrange and move furniture without the consent of the administration;
- drink your own alcoholic and soft drinks, use food brought with you;


- smoking (including electronic cigarettes) in all the premises of the Bath and in the adjacent territory;

– to take photos / videos with the participation of other guests of the Bath; – discuss / evaluate / discount other guests of the Bath;
– take / move / use things of other guests of the Bath;
- be in an aggressive state of intoxication on the territory of the Bath;

- talk loudly in the steam room and other rooms; - use obscene language;
- run around the territory of the Bath;
– to enter with dogs and other animals;

- add to soapy and steam glassware and food;

– use hot tubs without taking a shower;

- dive into the font from the sides;

- engage in the preparation of the steam room (strait, airing and pumping heat). This is done exclusively by the Bani specialist;

- use essential oils in the steam room;

- use herbs, roots, honey, flour, alcohol tinctures in the steam bath without the consent of the Bath staff;

- go into the steam room with bottles, basins and other containers with water;

- use bath brooms and other herbs and roots in the steam room;

- carry out any cosmetic procedures and use cosmetics in the steam room and sauna;

– mix and apply pigments and dyes throughout the territory;

- go to the steam room and the Bath with soap, shampoo and shower gel;

- wash in the steam room and the Bath;

- carry out hygiene procedures (treatment of feet, use of a razor) in any premises, with the exception of showers;

- use strong-smelling and dirty cosmetics.

3.3. Bath's responsibilities include:

– to ensure the quality of the services provided;

- provide full information about the services provided in the territory of the Bath, the form and procedure for their payment;

- provide, at the first request of the Guest, the "Book of reviews and suggestions"; – immediately consider the requirements and complaints of the Guests


4. Conditions for visiting the Bath

4.1. When visiting the Baths it is recommended:
- take care of the property of the bath;
– be mutually polite with other guests;
- bath and wash without causing inconvenience to other guests;
- in order to avoid overheating, use a hat while in the steam room; – use bath towels inside the steam rooms;

- visit the steam room and the ice font for well-being and health, but do not abuse it;

- in case of poor personal health, or other guests, immediately inform the staff of the Bath;

- upon discovery of forgotten things, notify the employees of the Bath;

- if a malfunction of the equipment is detected, notify the bath staff;

- if a conflict is detected, notify the bath staff;

– in case of fire, leave the sauna immediately.

4.2. It is forbidden to visit the bath:

- at elevated temperature, influenza, acute respiratory infections, tonsillitis and SARS;

- during pregnancy (if there are contraindications from doctors);

- with oncological diseases at any stage;

- with exacerbation of chronic diseases of any organs and systems of the body;

- with active forms of tuberculosis;

- with a tendency to bleeding and thrombosis;

- with severe atherosclerosis of blood vessels;

- in case of any infectious diseases of the skin;

- with coronary heart disease, epilepsy, myocardial infarction, bronchial asthma, hypertension stage II and III.

5. Booking conditions

5.1. The Bath reservation is confirmed only after making an advance payment of at least 50% of the total rental amount.

5.2. Access to the Baths is only possible after the hotel has confirmed the booking by email or phone.

5.3. When canceling a booking, you need to contact the administrator of the Bath and notify him.

5.4. Change of time, rental or transfer to another day is possible at least 120 hours before the start of the rental.

5.5. Cancellations less than 120 hours in advance will not be refunded.


5.6. When requesting a refund, the guest must write an application. Application processing - five working days (exception: official holidays and weekends).

5.7. The refund is made to the same payer's card or to the same current account from which the prepayment was made within 14 days from the date of application.

5.8. In case of violation of the rules of visiting, inconsistent changes in the date and time, cancellation of the reservation less than 120 hours in advance, the prepayment made is non- refundable.

5.9. In case of being late for the booked time of visiting the bath complex, the recalculation of the rental time is not carried out.

6. Refund

The guest has the right to partially or completely refuse the prepaid service within the established time limits:

6.1. When booking and paying for a visit to the Baths, the booking can be canceled without penalty at least 120 hours (5 days) before the specified time of the visit.

6.2. In case of cancellation of the reservation less than 120 hours before the specified visit time, or in case of no visit without notice, Ltd. "Dragomirna" retains 100% (one hundred percent) of the cost of the reservation to compensate for the costs incurred and lost profits for the cancellation of the reservation .

6.3. The guest has the right to make any available changes (changes in the dates of the visit, the number of people, the addition of additional services, etc.) to his booking without charging penalties at least 120 hours before the specified check-in time.

6.4. The parties are released from liability for partial or complete failure to fulfill obligations if this failure was the result of force majeure circumstances that arose less than 120 hours before the time of the visit. Under the circumstances, the Parties understand only: natural disasters, wars, military operations of various kinds, blockades, pandemics, the introduction of special regimes that restrict the movement of citizens, the adoption by state authorities and administration that impede the fulfillment of obligations under this Agreement. The terms for the fulfillment by the parties of contractual obligations should be extended accordingly for the period of validity of these obligations. Illness of any of the Parties, flight cancellation, etc. is not a force majeure event.

The Party for which the impossibility of fulfilling obligations has arisen shall immediately notify the other Party in writing of the occurrence, expected duration and termination of the above circumstances immediately. Evidence of the occurrence of force majeure circumstances are official reports of state bodies regarding the introduction of certain prohibitions and restrictions or a certificate of the Chamber of Commerce, which are submitted along with the notice.

6.5. Cancellation of a booking must be made by providing a written notice in free form indicating the full name, booking number, date and time of the visit or booking, details of the card from which the payment was made and the reason for the cancellation. This notice is sent to go@banya.md and dragomirna.terme@gmail.com, and the Bani employee is notified by phone.

6.6. Refunds are made after receiving a reasonable written application from the Guest for a refund. A refund for a booking paid by a bank card is made to the card used by the Guest when paying. Refunds in cash or by transfer to other details are not possible.

6.7. There are no refunds for purchased gift certificates.


6.8. The refund period must not exceed 14 days from the date of receipt of the return application.

7. Limitation of Liability

The Guest confirms that he has read and agrees with the Terms and Conditions of Use, and that the banya.md website is not responsible for any losses: direct, indirect, incidental, special, including, but not limited to, lack of profit, the possibility of using the services of the Banya or others damages (even if banya.md has been previously informed of the possibility of such damages) as a result of:

7.1. Use or inability to use the services of the Bath;

7.1.2. Statements or any actions of third parties;

7.2. The bath does not warrant that:

a) the services will satisfy all the requirements of the Guests;

b) the services will be provided continuously, quickly, reliably and without errors;

c) the results that may be obtained from the use of banya.md and the services will be accurate and reliable;

8.Compensation

All losses caused by the Guests when using the services of the Bath, in case of violation of this agreement or the rights of third parties, the Guest is obliged to pay. Compensation is determined by agreement of the parties or, in appropriate cases, by the competent court.

9. Changes in the provision of services

The Bath Administration reserves the right to change the requirements in whole or in part to the content and terms of service without prior notice and explanation of the reasons for the changes. The Guest agrees that Banya is not liable to him or any third party for any changes, suspension or termination of the services offered through the site, and cannot claim compensation in any form for these reasons.

10. Extract of the Tax Invoice

10.1. The tax invoice is issued through the Automated information system for the creation and circulation of electronic tax invoices "e-Invoice".

In accordance with Art. 117 (1) and Art. 108 (4) of the Tax Code, for services provided to users engaged in entrepreneurial activities, a tax invoice is issued on the next business day after the provision of services (but not later than the last business day of the current month). By emphasizing the "Terms and Conditions of Use", the User agrees to receive tax invoices in electronic form (e- Invoice) and will not require the Administration to print e-Invoice on paper.

10.2. When using non-cash payment instruments (bank cards, terminals, etc.), the tax invoice is not issued (except for the request of the Guest, but no later than the last day when the services were provided).

10.3. For Guests who do not carry out business activities, as well as non-resident users of the Republic of Moldova, the tax invoice is issued only upon request, but no later than the last day of the month in which the services were provided, in accordance with Art. 117, paragraph (3) of the Tax Code.


10.4. In order to receive an e-Invoice for services, the Guest must pay for the services using the following bank identification details:

DRAGOMIRNA Ltd.

Fiscal code: 1022600034666
Address: mun. Chisinau, 36 str. Petru Rares, app. 39 MD-2005

Settlement account no.: MD50ML000000022513094633 Branch "Centru" BC" Moldindconbank" SA
BIC: MOLDMD2X309
Administrator: Goncearova Eugenia

Tel: 069281212
E-mail: dragomirna.terme@gmail.com

10.5. To receive e-Invoice for the electronic platform achizitii.md - sale of advertising space on the Internet for the sale / purchase of goods and services, the user must pay for the services using the following bank identification data:

DRAGOMIRNA Ltd.
Fiscal code: 1022600034666
Address: mun. Chisinau, 36 st. Petru Rares, app. 39 MD-2005
Settlement account no.: MD50ML000000022513094633 Branch "Centru" BC" Moldindconbank" SA
BIC: MOLDMD2X309
Administrator: Goncearova Eugenia
Tel: 069281212
E-mail: dragomirna.terme@gmail.com

11.Support

The support service provides Guests with information by phone.

12. Identification and banking data

DRAGOMIRNA Ltd.
Fiscal code: 1022600034666
Address: mun. Chisinau, 36 st. Petru Rares, app. 39 MD-2005
Settlement account no.: MD50ML000000022513094633 Branch "Centru" BC" Moldindconbank" SA
BIC: MOLDMD2X309
Administrator: Goncearova Eugenia
Tel: 069281212
E-mail: dragomirna.terme@gmail.com


Monday: 10:00-23:00 Tuesday: 10:00-23:00


13. Work schedule


Wednesday: 10:00-23:00 Friday: 10:00-23:00
Saturday: 10:00-23:00
Sunday: 10:00-23:00
Sanitary day: Thursday (closed)

Tel.: +373691114314
e-mail: go@banya.md dragomirna.terme@gmail.com


14. Contact details
Tel.: +373691114314

e-mail: go@banya.md

dragomirna.terme@gmail.com